bluetooth not working

[Jaryal]

Hi,

I m facing issue with the bluetooth. Bluetooth is showing in Device manaer but showing  below phace. 

"This device cannot start. (Code 10)

The request is not supported. ". 

Kindly help if one of u can. 

It is too importat for me.

Refer below screen print.

[Thomas_H]

Hello Jaryal,

thank you for your posting in the hp community.

Please install the following driver: Intel Bluetooth

Can you also give me the hardware IDs for the 4 "other devices"

Double-click on one of the devices with a yellow warning sign in the device manager -> change in the properties to the tab "Details" -> select the "Hardware IDs" in the "Property" field and name the information from the "Value" field

Best regards Thomas